Refund & Return Policy

Please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

• Items must be unused and in original condition.
• Original packaging is required.
• No restocking fees.

Customers are responsible for return shipping costs.

Return Process

To initiate a return, please contact us at support@artsevio.com with your order number and reason for return.

Returns must be approved before being sent back. Unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping fees, if any, are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the issue for verification.

After verification, we will arrange a replacement at no additional cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout.

Artsevio is not responsible for orders shipped to incorrectly provided addresses.

Return Address

Name: Sabrina Zhu

Phone: +1 9494665944

Address: 13742 Bright Water Cir, CA 92880, USA

Contact

If you have any questions, please contact us at support@artsevio.com.

This policy is subject to change without prior notice.